Refunds, Exchanges and Returns

If you are wishing to return a purchased item to Yeovil Town FC, please read through the below
options thoroughly.

You may return any item within 28 (twenty eight) days from the date of receipt in its original
condition and packaging for a refund of the price you paid for the item. You will not be refunded
your postage costs should the item not be faulty. Faulty, mistakenly picked items, or, damaged in
transit items will be fully refunded at your request, including a full refund of any postage paid. In this
instance we will require you to send the item back to us for inspection. Your refund will be
processed immediately upon receipt of the item(s). In the case of any Faulty, mistakenly picked
items or damaged in transit items we can arrange for a replacement product to be sent out once the
items have been received back to us.
If you would like to return your online ordered items to our store, please ensure you have a proof of
purchase receipt to avoid disappointment in us being unable to process the refund. In this instance
you will need to bring a copy of your online receipt or delivery note. Your goods being returned must
be in original packaging, with tags and be in a re-saleable condition, unless faulty.
Returns for personalised product will only be accepted if the personalisation is incorrect from the
receipt of your order or if the product is faulty. Please note we cannot refund personalised
purchases for sizing errors. Please refer to the size charts on this website to ensure this is correct
prior to ordering a personalised product.
We recommend that you use a recorded delivery service to return products as we cannot be held
responsible for goods not being received.

We will not refund goods that are not received back to us within the 28 (twenty eight) day refund
To return items please include the merchandise, with original delivery note and a brief note with the
reason for the item being returned.
Please send items to the following address:
Yeovil Town FC Club Store
Huish Park
Lufton Way
BA22 8YF

In Store – You can exchange any items purchased online at our Club store at Huish Park as per our
standard returns policy.
Post – We do not offer an exchange service via post for any products purchased online. If you wish to
exchange a product simply return the unwanted item for a refund following our returns/refund
policy and place a new order online for the product you would like. (Your refund may take up to 7
working days to appear in your account from receipt of goods).

Yeovil Town Football Club always strive to ensure stock levels are correct, however due to certain
circumstances and the nature of the business, very rarely an item may appear to be in stock, rather
than be sold out. We apologise for these instances and will always look to rectify stock levels as soon
as any errors are noticed. If we do not have any item that you have ordered, we will immediately
refund you. We will process this refund back to the credit/debit card that payment was taken from.
We will not retain your money or substitute the item for other items without contacting you first.

All DVDs, CD’s, underwear, swimwear, pierced jewellery and items specifically manufactured to your
order can only be refunded or exchanged if the goods are deemed to be faulty.
We are unable to refund or exchange a personalised product once it has been printed with either a
player’s name and number or a custom name and number; this still applies in the event of a player
leaving the club and/or changing his squad number. There are strictly no exceptions to this policy.
Yeovil Town Football Club will not be held responsible for the length of time a player is at the club
following personalisation of products. A refund or exchange will be permitted if the product is
deemed faulty.